Answer
How to automate suitability letters (without losing oversight)
Automate suitability letters by connecting verified client and portfolio data to firm-approved Word or PDF templates, using AI only to draft narrative under human review — never as the final decision-maker.
Start with scope, not software
Pick one or two high-volume letter types (for example annual suitability summaries or straightforward switches). Map mandatory disclosures, vulnerability prompts, and where personalisation is truly required versus where structure can be standardised.
Keep templates as the source of truth
Your templates should encode branding, regulatory language, and house style. Automation should fill dynamic fields and narrative blocks from CRM, meeting notes, and product data — not invent a new format per adviser.
Design the review queue deliberately
Every draft should show data lineage: which fields came from which system and when. Reviewers approve, edit, or reject with reasons so compliance can sample outcomes instead of re-reading every paragraph from scratch.
Consumer Duty and vulnerable clients
Automation should make good outcomes easier: clearer language, consistent disclosure, and evidence of understanding where your process requires it. Flag edge cases (complex needs, vulnerable clients, novel products) for enhanced review rather than straight-through processing.